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Zipanier Refund & Return Policy

Effective Date: 30/08/2024, Friday at 10:06 PM IST

At Zipanier, we are committed to ensuring a seamless shopping experience. Our Refund & Return Policy is designed to be fair and transparent, ensuring that our customers and sellers have confidence in every transaction.

1. Eligibility for Returns

  • Return Period: Customers may request a return within 14 days of receiving the product.

  • Condition of Product: The product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

  • Non-Returnable Items: Certain products, such as perishable goods, personal care items, and custom-made orders, are not eligible for return. These will be clearly marked as non-returnable on the product page.

  • Event Tickets: Event tickets are non-returnable and non-refundable once purchased. Tickets are also non-transferable.

2. Return Process

  • Initiate a Return: To initiate a return, customers must contact our customer support team at support@zipanier.com or through the Zipanier app/website within the return period.

  • Return Authorization: Once the return request is approved, a return authorization will be provided, along with instructions on how to return the product.

  • Shipping Costs: If the return is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.

  • Return Pickup: Zipanier offers a convenient pickup service for returns. In areas where pickup is not available, customers will be provided with the nearest return location.

3. Refund Policy

  • Refund Method: Refunds will be processed to the original payment method or as store credit, as per the customer's preference.

  • Processing Time: Refunds will be processed within 7-10 business days of receiving the returned product and verifying its condition.

  • Partial Refunds: In some cases, only partial refunds may be granted if the returned product is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  • Event Tickets: Once sold, event tickets will not be refunded or returned. The tickets are non-transferable.

4. Exchanges

  • Product Exchanges: Customers can request an exchange instead of a return for size, color, or a different product variant. The exchange will be processed after the original product is returned and inspected.

  • Exchange Period: Exchanges are subject to product availability. If the desired product is unavailable, a refund will be issued.

5. Damaged or Defective Products

  • Reporting Issues: If a product is received in a damaged or defective condition, customers must report the issue to our customer support within 48 hours of delivery.

  • Resolution: Depending on the situation, we may offer a replacement, repair, or full refund for the damaged or defective product.

6. Exceptions and Special Cases

  • Promotional Items: Products purchased during sales or promotions may be subject to different return and refund conditions. These will be clearly stated at the time of purchase.

  • Subscription Products: Subscription-based products may have specific terms and conditions for returns and refunds, which will be provided at the time of purchase.

7. Contact Information

For any questions or concerns about our Refund & Return Policy, please contact our customer support team:

Note: Zipanier reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Please review this policy periodically for any changes.

This policy aims to create a balanced approach that safeguards the interests of both Zipanier's customers and sellers.

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